Customer support chatbot — faster answers, happier customers

What does the customer support chatbot handle for you?

The customer support chatbot automatically answers customer questions on your site or app, providing instant assistance 24/7. No matter how many requests arrive, it manages chats in real-time—no need for you or your team to respond to every single inquiry. Thanks to session memory, the chatbot remembers ongoing conversations and delivers a smooth, personalized experience for each customer.

How does it spot complex issues and escalate them?

The chatbot detects situations that require human attention, such as urgent or confusing customer messages. It flags these for follow-up or automatically creates support tickets, ensuring that priorities never slip through the cracks. Your team focuses on the highest-value conversations, rather than spending time on repetitive questions.

Can it track every customer’s history automatically?

Yes. The chatbot keeps session memory for every visitor, so responses are more helpful and relevant with each interaction. This means your customers never have to repeat themselves, making the experience smoother—and less frustrating—for everyone involved.

What’s needed to set this up on your site?

All you need is a CodeWords account and access to your customer communication channel. Setup takes just a few minutes—no need for technical skills. Once live, the chatbot handles support hands-free, while your team focuses on bigger goals.