CodeWords for independent hospitality
Give guests instant answers on WhatsApp, even after reception closes
Set up a WhatsApp receptionist in under 5 minutes. It answers repeated questions using information you approve, in your guest’s language, and passes anything it can’t answer to you.
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Why CodeWords
Hotels, B&Bs & Guesthouses workflows, on WhatsApp
When the front desk is busy or closed, a WhatsApp enquiry should not become tomorrow's unanswered task.
Without a receptionist
- —Guests ask the same questions about check-in, breakfast, parking, and room types
- —Booking requests arrive while staff are checking guests in or off shift
- —Important dates and guest details get buried in a long WhatsApp thread
- —Your team has to reconstruct what a prospective guest wanted before they can reply
With CodeWords
- ✓Guests get an immediate answer from the information you approved
- ✓Current availability stays with your booking link or hotel team
- ✓Completed enquiries arrive as a concise summary for your team to review
- ✓Sensitive or unknown questions are handed to a human instead of guessed
Cover guest questions around the clock
Give guests a fast answer about the facts you choose to share, even while your team is serving guests in person.
Keep booking enquiries actionable
Collect the dates, guest count, and contact details your team needs, then receive a clean WhatsApp summary.
Keep the hotel in control
The receptionist does not claim live availability or confirm a stay. Your booking system or team makes that decision.
Workflow example
Build nowA workflow to start with
An illustrative conversation for an owner-run guesthouse.
WhatsApp hotel receptionist
The receptionist answers only from hotel-approved information. For live availability it shares the booking link or collects the enquiry details your team needs. It never confirms a room or reservation on its own.
Try it with your details
Set up your receptionist before you pay
Add your hotel information and try a guest conversation before you connect WhatsApp. Your team still controls availability and booking.
Start with your real guest questions
No CRM or calendar needed. It answers from information you approve, captures enquiries, and shares your booking link for availability.
Try it freeFrequently asked questions
Contact usGet started today
Start building workflows for your hotels, b&bs & guesthouses business, on WhatsApp.
Tell Cody which hotels, b&bs & guesthouses jobs you want handled — and describe how your business runs.