Wati is a WhatsApp Business API platform that enables businesses to communicate with customers through WhatsApp at scale. It provides tools for messaging, automation, and customer engagement through the popular messaging app.
The connector is listed in the integration directory. Example actions require a reviewed build and may need additional provider permissions or setup.
Integrate Wati with your business workflows to automatically send WhatsApp messages, manage customer conversations, and sync messaging data across your communication platforms.
Send automated WhatsApp notifications. Trigger personalized WhatsApp messages to customers based on events like order confirmations, shipping updates, appointment reminders, or service notifications through Wati's business messaging platform.
Sync new contacts to WhatsApp broadcasts. Automatically add new leads or customers from your CRM, email marketing platform, or signup forms to Wati broadcast lists for targeted WhatsApp campaign outreach.
Create support tickets from WhatsApp messages. Automatically generate customer support tickets in your helpdesk system when customers send messages to your WhatsApp Business number through Wati, ensuring no inquiry goes unaddressed.
Log WhatsApp conversations to CRM. Automatically save WhatsApp message history and customer interactions from Wati to your CRM system, maintaining complete communication records for each customer relationship.
Send order updates via WhatsApp. Trigger automated WhatsApp messages with order status updates, tracking information, and delivery confirmations whenever order statuses change in your e-commerce or inventory system.
Qualify leads through WhatsApp chatbots. Automatically engage new WhatsApp contacts with qualification questions, route responses to appropriate teams, and update lead scores based on conversation data captured through Wati.
Schedule appointment confirmations. Send automated WhatsApp reminders for upcoming appointments, meetings, or reservations pulled from your scheduling system, reducing no-shows and improving customer attendance rates.
Trigger follow-ups from customer actions. Automatically send personalized WhatsApp follow-up messages based on customer behaviors like abandoned carts, completed purchases, or service interactions tracked across your business systems.
Build an omnichannel messaging system that routes customer inquiries from WhatsApp to the right team, logs all conversations in your CRM, triggers automated responses, and ensures consistent communication across all customer touchpoints.
Create an automated order management workflow that sends WhatsApp confirmations at purchase, provides tracking updates during shipping, requests feedback after delivery, and handles customer service inquiries—all through WhatsApp messaging.
Develop a comprehensive scheduling system that sends WhatsApp confirmations when appointments are booked, delivers reminders before scheduled times, allows rescheduling through message responses, and follows up after appointments automatically.
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