
Overviews
How it works?
Send automated WhatsApp notifications
Trigger personalized WhatsApp messages to customers based on events like order confirmations, shipping updates, appointment reminders, or service notifications through Wati's business messaging platform.
Sync new contacts to WhatsApp broadcasts
Automatically add new leads or customers from your CRM, email marketing platform, or signup forms to Wati broadcast lists for targeted WhatsApp campaign outreach.
Create support tickets from WhatsApp messages
Automatically generate customer support tickets in your helpdesk system when customers send messages to your WhatsApp Business number through Wati, ensuring no inquiry goes unaddressed.
Log WhatsApp conversations to CRM
Automatically save WhatsApp message history and customer interactions from Wati to your CRM system, maintaining complete communication records for each customer relationship.
Send order updates via WhatsApp
Trigger automated WhatsApp messages with order status updates, tracking information, and delivery confirmations whenever order statuses change in your e-commerce or inventory system.
Qualify leads through WhatsApp chatbots
Automatically engage new WhatsApp contacts with qualification questions, route responses to appropriate teams, and update lead scores based on conversation data captured through Wati.
Schedule appointment confirmations
Send automated WhatsApp reminders for upcoming appointments, meetings, or reservations pulled from your scheduling system, reducing no-shows and improving customer attendance rates.
Trigger follow-ups from customer actions
Automatically send personalized WhatsApp follow-up messages based on customer behaviors like abandoned carts, completed purchases, or service interactions tracked across your business systems.

Configure
Build
Complete customer communication hub
Build an omnichannel messaging system that routes customer inquiries from WhatsApp to the right team, logs all conversations in your CRM, triggers automated responses, and ensures consistent communication across all customer touchpoints.
“You can’t do this anywhere else.”



















































Your stack,
connected.

