
Overviews
How it works?
Connect your Tripadvisor account
Authenticate your Tripadvisor business profile with CodeWords using secure API credentials. This connection enables you to monitor reviews, manage guest feedback, and automate reputation management workflows.
Monitor new reviews
Set up triggers that detect when new reviews are posted to your Tripadvisor listings. Capture review content, ratings, and reviewer information in real-time to enable immediate response and analysis.
Route reviews to teams
Create workflows that distribute new reviews to appropriate team members based on rating, content, or property location. Send negative reviews to management, positive reviews to marketing, or specific feedback to relevant departments.
Automate response processes
Build workflows that facilitate timely review responses by notifying responsible team members immediately. Generate response drafts, track reply deadlines, and ensure all guest feedback receives appropriate attention.
Analyze sentiment patterns
Capture review data and route it to analytics platforms for sentiment analysis and trend identification. Track rating changes, identify common themes, and monitor your reputation metrics over time.
Sync with CRM systems
Connect review data with your customer relationship management platform to build comprehensive guest profiles. Link reviews to booking records, loyalty accounts, or guest history for personalized follow-up.
Generate reputation reports
Compile review metrics, rating trends, and response statistics into automated reports for stakeholder review. Schedule regular reputation summaries and distribute them to management, marketing, or operations teams.
Create alert workflows
Set up notifications for specific review conditions like low ratings, urgent issues, or high-value reviewer feedback. Ensure critical reviews receive immediate attention through multi-channel alert systems.

Configure
Build
Review response management system
Build workflows that streamline the review response process from notification to publication. Route reviews to appropriate responders, track response times, and ensure consistent guest engagement across your properties.
“You can’t do this anywhere else.”



















































Your stack,
connected.

