
Overviews
How it works?
Link your Thanks.io account
Connect your Thanks.io credentials to CodeWords using secure API authentication. This integration enables you to manage handwritten note campaigns, track deliveries, and automate personalized mail sending based on business events and customer interactions.
Design note templates
Create reusable message templates for different use cases such as thank you notes, welcome messages, or follow-up correspondence. Configure personalization fields that pull recipient-specific information to make each note feel individually crafted and authentic.
Configure recipient data sources
Connect customer databases, CRM systems, or other data sources that contain recipient information and mailing addresses. Set up data mapping to ensure accurate addressing and proper personalization of each handwritten note sent through your workflows.
Set up trigger conditions
Define specific events or milestones that trigger handwritten note sending, such as new customer onboarding, purchases, contract signings, or customer anniversaries. Configure timing rules to ensure notes arrive at optimal moments for maximum impact.
Customize handwriting styles
Select from available handwriting styles and pen colors to match your brand personality or campaign objectives. Configure card designs, envelope options, and additional touches like gift cards to enhance the recipient experience and message impact.
Automate note dispatch
Execute workflows that send handwritten notes based on your configured triggers and conditions. The system processes recipient information, generates personalized messages, and submits orders to Thanks.io for physical production and mailing without manual intervention.
Track delivery status
Monitor the status of sent notes from production through delivery using integrated tracking capabilities. Receive notifications when notes are mailed and delivered, enabling you to coordinate follow-up activities and measure campaign timing effectiveness.
Measure campaign impact
Analyze campaign performance by tracking send volumes, delivery rates, and connecting handwritten note activities to business outcomes. Integrate delivery data with your analytics systems to assess ROI and optimize your personal touch marketing strategies.

Configure
Build
Automated customer appreciation workflow
Create a system that sends handwritten thank you notes to customers after purchases or reaching milestones. The workflow triggers when a customer completes a qualifying action, personalizes the message with purchase details or achievement information, and dispatches a genuine handwritten note that strengthens loyalty and encourages repeat business.
Sales prospecting outreach campaign
Build an automated prospecting workflow that sends personalized handwritten notes to qualified leads at strategic points in the sales cycle. The system identifies high-value prospects, crafts relevant messages referencing their business or recent interactions, and delivers physical correspondence that cuts through digital noise to secure meetings and advance opportunities.
Relationship milestone recognition
Develop a workflow that celebrates customer anniversaries, contract renewals, or other important relationship milestones with thoughtful handwritten notes. The system monitors key dates across your customer base, triggers personalized messages acknowledging the milestone, and includes relevant details that demonstrate your attention and appreciation for the partnership.
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