
Overviews
How it works?
Trigger on incoming messages
Set up workflows that activate when your Telnyx number receives SMS or MMS messages, enabling instant response systems and automated message processing for customer communications.
Send SMS notifications
Dispatch text messages through Telnyx to customers, team members, or stakeholders based on specific events, keeping everyone informed about critical updates and time-sensitive information.
Initiate voice calls
Create automated voice calling workflows that connect with customers or prospects, enabling appointment reminders, verification calls, or emergency notifications through your Telnyx phone numbers.
Process call events
Capture and respond to incoming calls, missed calls, or voicemails by triggering follow-up actions like sending confirmation emails or creating tasks in your project management system.
Manage phone numbers
Automate the provisioning and configuration of phone numbers, allowing your business to scale communication capabilities without manual setup for each new number or location.
Track message delivery
Monitor SMS and MMS delivery status and trigger actions based on successful delivery, failures, or customer responses to maintain communication quality and follow-up appropriately.
Route calls intelligently
Direct incoming calls to appropriate team members or departments based on business rules, time of day, or caller information to improve customer service efficiency.
Log communication records
Store call logs, message history, and interaction data in your CRM or database systems, creating a comprehensive communication audit trail for compliance and analysis.

Configure
Build
Automated customer support notifications
Connect Telnyx with your support ticketing system to send SMS updates when tickets are created, updated, or resolved, keeping customers informed throughout the support process without manual intervention.
“You can’t do this anywhere else.”



















































Your stack,
connected.

