
Overviews
How it works?
Sync contact lists automatically
CodeWords monitors your CRM and customer databases, then updates Spoki contact lists in real-time. New customers are added to appropriate segments without manual intervention, ensuring your WhatsApp marketing reaches the right audience.
Trigger campaign messages based on events
Set up event-based triggers that send WhatsApp messages through Spoki when specific actions occur. Order confirmations, appointment reminders, and follow-up messages are sent instantly based on customer behavior or system events.
Personalize message content with AI
CodeWords uses AI to customize WhatsApp message templates with customer-specific data from your systems. Each recipient receives personalized content that includes their name, order details, or relevant information for higher engagement.
Manage conversation responses
Incoming WhatsApp messages are processed by CodeWords and routed to appropriate team members or systems. Customer inquiries are categorized, logged in your CRM, and flagged for follow-up based on content and urgency.
Schedule campaigns across time zones
CodeWords analyzes customer locations and optimal send times, then schedules Spoki campaigns for maximum impact. Messages reach recipients when they're most likely to engage, improving open and response rates.
Track engagement metrics in dashboards
Campaign performance data from Spoki flows into your reporting systems through CodeWords. Message delivery rates, read receipts, and response metrics are consolidated with other marketing analytics for comprehensive insights.
Create automated drip campaigns
Design multi-step WhatsApp sequences that guide customers through onboarding, nurturing, or re-engagement journeys. CodeWords manages the timing and progression of messages based on recipient interactions and predefined rules.
Maintain compliance with opt-out requests
When customers request to unsubscribe, CodeWords processes these requests and updates your contact lists across all systems. Opt-out preferences are synchronized to ensure compliance with messaging regulations and customer preferences.

Configure
Build
Automated customer onboarding sequences
Create a complete onboarding experience that sends welcome messages, product tutorials, and check-in reminders through WhatsApp. CodeWords triggers messages based on signup events, monitors engagement, and adjusts the sequence based on customer responses to ensure new users get the support they need.
Order update notification system
Keep customers informed about their purchases with real-time WhatsApp updates at every stage. CodeWords monitors your order management system and sends personalized messages through Spoki for confirmations, shipping updates, delivery notifications, and follow-up requests without manual intervention.
Re-engagement campaign manager
Win back inactive customers with targeted WhatsApp campaigns that offer personalized incentives. CodeWords identifies customers who haven't engaged recently, segments them based on past behavior, and delivers tailored messages through Spoki with special offers designed to bring them back.
“You can’t do this anywhere else.”



















































Your stack,
connected.

