
Overviews
How it works?
Send chat messages
Your AI agent delivers messages to individual users or groups through Sendbird channels, enabling real-time communication, notifications, and updates within your application's messaging interface.
Create conversation channels
Set up new chat channels for different purposes such as customer support, team collaboration, or group discussions, organizing conversations and managing participant access automatically.
Manage user profiles
Create, update, and manage user accounts within Sendbird, including profile information, metadata, and preferences that enhance personalized messaging experiences throughout the platform.
Moderate conversations
Monitor chat activity, filter inappropriate content, mute users, and enforce community guidelines to maintain healthy conversation environments and protect users from harmful interactions.
Track message history
Retrieve past conversations and message data to provide context for support interactions, analyze communication patterns, or enable users to search through their conversation archives.
Handle file sharing
Manage file uploads and downloads within conversations, enabling users to share images, documents, and other media through the messaging platform with appropriate storage handling.
Deliver push notifications
Send mobile and web push notifications when new messages arrive, ensuring users stay connected and engaged even when they're not actively using the application.
Generate usage analytics
Track messaging metrics including message volume, active users, response times, and engagement patterns to understand communication behavior and optimize the user experience.

Configure
Build
Automated customer support chat
Create an AI-powered support system that uses Sendbird to manage customer conversations, route inquiries to appropriate channels, and provide automated responses before escalating to human agents.
“You can’t do this anywhere else.”



















































Your stack,
connected.

