
Overviews
How it works?
Create issues from customer feedback
When customers submit requests through forms, email, or support channels, CodeWords can create Jira issues with proper categorization and priority, ensuring product teams capture every enhancement request without manual data entry.
Update issue status from development tools
Keep Jira issues synchronized with actual development progress by updating status when pull requests are created, code is merged, or deployments complete, giving stakeholders accurate project visibility without developer intervention.
Assign issues based on team workload
Distribute new issues intelligently by checking current team member workloads in Jira and assigning tasks to those with available capacity, preventing burnout and ensuring balanced work distribution across your organization.
Send sprint reports to stakeholders
Generate and distribute sprint summary reports through email or Slack at the end of each cycle, including completion rates, carry-over items, and velocity metrics, keeping leadership informed without manual reporting work.
Escalate overdue issues to management
Monitor issue due dates and send escalation notifications through appropriate channels when tasks remain unresolved past deadlines, ensuring critical work receives attention and preventing items from falling through the cracks.
Link related issues across projects
Identify and create relationships between issues in different Jira projects based on keywords, customer accounts, or custom criteria, improving visibility into dependencies and helping teams coordinate cross-functional work effectively.
Update CRM when features ship
Notify sales and customer success teams in your CRM system when Jira issues are marked as deployed, enabling them to follow up with customers who requested features and close the feedback loop.
Archive completed project data
Export completed sprint and project information to documentation systems or data warehouses for long-term storage and analysis, maintaining historical records while keeping your active Jira workspace focused and performant.

Configure
Build
Customer request tracking system
Build a workflow that captures customer requests from support tools, creates Jira issues with appropriate labels and priorities, notifies product managers, and updates customers when features are completed. This creates complete visibility from request to delivery.
“You can’t do this anywhere else.”



















































Your stack,
connected.

