Connect Heyy with CodeWords for Automated Customer Communication
Overviews
How it works?
Send customer messages
CodeWords triggers Heyy messages when orders ship, appointments are scheduled, or support tickets are updated, keeping customers informed across their preferred communication channels.
Capture incoming responses
When customers reply via Heyy, CodeWords captures message content, sender information, and conversation context for processing or routing to appropriate team members.
Route conversations intelligently
CodeWords analyzes Heyy message content and directs conversations to the right department, agent, or automated response system based on keywords, intent, or customer history.
Update customer records
All Heyy conversations are logged to your CRM with timestamps, message content, and resolution status, ensuring complete customer interaction history across all touchpoints.
Trigger follow-up sequences
Based on Heyy conversation outcomes, CodeWords initiates appropriate next steps like satisfaction surveys, upsell campaigns, or additional support resources through connected channels.
Send personalized notifications
CodeWords retrieves customer data from your systems and personalizes Heyy messages with names, order details, account information, or relevant recommendations for each recipient.
Monitor conversation status
CodeWords tracks Heyy conversation metrics like response times, resolution rates, and open conversations, alerting teams when issues require attention or service levels are at risk.
Archive communication records
All customer interactions through Heyy are stored in your designated systems with proper formatting and indexing for compliance, reporting, and future reference needs.
Configure
Build
Order update notification system
Create a workflow that sends Heyy messages to customers when their orders are confirmed, shipped, or delivered, with tracking information and delivery estimates. CodeWords handles responses asking for changes or reporting issues by creating support tickets and notifying your team.
Appointment reminder automation
Build a system that sends Heyy reminders before scheduled appointments, captures confirmation or cancellation responses, and updates your calendar system accordingly. CodeWords ensures optimal attendance rates while reducing no-shows and last-minute cancellations.
Customer feedback collection workflow
Develop an automation that sends Heyy surveys after purchases or service interactions, collects customer feedback, and routes negative responses to support teams. CodeWords aggregates feedback data in your analytics platform for trend analysis and improvement initiatives.
“You can’t do this anywhere else.”
Your stack,
connected.
