
Overviews
How it works?
Sync user segments to marketing platforms
Automatically update audience segments in your marketing automation tools based on Heap user behavior data. Target campaigns to users who have completed specific actions or reached engagement milestones without manual list building.
Alert on unusual activity patterns
Send notifications to team channels when Heap detects anomalies in user behavior metrics like sudden drops in feature usage or spikes in error events. Catch product issues before they significantly impact user experience.
Create tickets from friction points
Generate support or development tickets when Heap identifies users encountering errors or abandoning key workflows. Turn analytics insights into actionable improvements for your product team.
Enrich CRM with engagement data
Update contact records in your CRM with Heap engagement scores and feature adoption metrics. Enable sales teams to prioritize outreach based on actual product usage rather than just demographic data.
Export events to data warehouses
Stream Heap event data to your data warehouse for advanced analysis and cross-platform reporting. Build unified analytics dashboards that combine product usage with business metrics from other systems.
Trigger onboarding based on behavior
Initiate targeted onboarding campaigns when Heap detects users haven't adopted key features within expected timeframes. Drive feature discovery and product value realization through behavior-driven communication.
Log conversion events to attribution tools
Send Heap conversion events to marketing attribution platforms to track the complete customer journey. Connect product usage behaviors to marketing touchpoints for comprehensive performance analysis.
Generate reports for stakeholders
Compile Heap analytics into formatted reports delivered to stakeholders on scheduled intervals. Keep executives and team leads informed about product metrics without requiring dashboard access or manual reporting.

Configure
Build
Behavior-driven marketing automation
Connect Heap with email platforms, marketing automation tools, and ad networks to create campaigns triggered by actual product usage. Automatically segment users based on behavior patterns, send targeted messaging to encourage feature adoption, and retarget users who've abandoned key workflows.
Product analytics data pipeline
Integrate Heap with data warehouses, business intelligence platforms, and reporting tools to build comprehensive analytics infrastructure. Stream event data to centralized storage, combine product usage with business metrics, and create executive dashboards that provide complete visibility into product performance.
Customer success intelligence system
Build workflows between Heap, your CRM, and customer success platform to proactively manage account health. Automatically flag at-risk accounts based on declining engagement, trigger outreach for users stuck in onboarding, and identify expansion opportunities from power users.
“You can’t do this anywhere else.”



















































Your stack,
connected.

