
Overviews
How it works?
Connect your Gist account
Link Gist to CodeWords using secure API authentication, enabling AI to access your contacts, conversations, email campaigns, chat history, and automation settings for comprehensive workflow management.
Set up multi-channel triggers
Configure AI triggers based on chat messages, email opens, form submissions, or website behavior to ensure workflows respond immediately to customer actions across all touchpoints and channels.
Automate conversation management
Create workflows that route chat conversations to appropriate team members, send automated responses to common questions, and escalate complex issues while maintaining conversation context throughout interactions.
Build email nurture sequences
Let AI manage personalized email campaigns based on customer behavior, segment contacts dynamically, and adjust messaging based on engagement levels without manual list management or campaign updates.
Create intelligent lead scoring
Use AI to analyze customer interactions across chat, email, and website visits, calculate engagement scores, and automatically route high-value leads to sales teams for timely follow-up.
Sync customer data across tools
Automatically update contact information between Gist and your CRM, marketing platforms, or analytics tools, ensuring customer data remains consistent and current across your entire technology stack.
Automate event-based campaigns
Set up workflows that trigger targeted communications when customers reach specific milestones, abandon carts, or exhibit behavior patterns indicating purchase intent or churn risk.
Monitor and optimize performance
Track engagement metrics across chat and email channels, let AI identify successful message patterns, and continuously refine your communication strategy based on real performance data.

Configure
Build
Unified customer engagement hub
Build comprehensive workflows that track customer interactions across chat, email, and your website, create unified customer profiles, and orchestrate personalized multi-channel campaigns that respond to behavior in real time.
“You can’t do this anywhere else.”



















































Your stack,
connected.

