GatherUp is a reputation management platform that helps businesses collect reviews, manage feedback, and improve their online presence. It streamlines customer feedback collection across multiple review sites and locations.
The connector is listed in the integration directory. Example actions require a reviewed build and may need additional provider permissions or setup.
Connect GatherUp with thousands of apps to automate review requests, feedback management, and customer communication.
Connect your GatherUp account. Link your GatherUp workspace to CodeWords using your API credentials. This secure connection allows you to automate review collection and feedback management across your entire customer experience workflow.
Choose trigger events. Select from events like new review received, feedback submitted, review request sent, or rating threshold reached. These triggers start automated actions when customers interact with your reputation management system.
Select action apps. Pick applications to work with GatherUp data, such as CRM platforms, email tools, or customer support systems. Build workflows that respond to customer feedback across your technology stack.
Map your data fields. Define how review data, customer information, and feedback details transfer between GatherUp and other tools. Match customer records, location data, and response templates to ensure seamless information flow.
Set up conditional logic. Create rules that route reviews based on rating scores, locations, or content themes. Direct positive reviews to marketing channels while routing negative feedback to customer service teams for immediate attention.
Configure notification preferences. Define who receives alerts when specific review events occur. Set up team notifications, escalation protocols, and response timelines to ensure timely engagement with customer feedback across all locations.
Test your workflow. Run test scenarios to verify that review triggers fire correctly and data flows as intended. Ensure that team members receive proper notifications and customer information syncs accurately before going live.
Monitor and optimize. Track review collection rates, response times, and sentiment trends through your connected dashboard. Adjust workflow parameters to improve customer satisfaction scores and online reputation metrics over time.
Create workflows that notify team members when new reviews arrive and route them based on rating or sentiment. Connect to CRM systems to add context about the customer and enable personalized, timely responses that improve satisfaction.
Transform negative reviews into support tickets in your help desk system. When low-rating reviews are detected, create cases with full review context and customer history to enable swift resolution and service recovery.
Push positive reviews to social media, email campaigns, and website widgets. When high-rating reviews are received, send them to marketing automation platforms for inclusion in newsletters or social proof campaigns.
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