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Delighted
Delighted is a customer feedback platform that helps businesses gather and analyze customer satisfaction data through NPS, CSAT, and CES surveys. It streamlines feedback collection and provides actionable insights for improving customer experience.
Overviews
Integrate Delighted to automate customer feedback collection and route insights throughout your organization for better experiences.
How it works?
01
Connect your Delighted account
Link your Delighted platform to CodeWords by authenticating your API credentials, enabling seamless feedback data flow and survey automation across your customer experience workflows.
02
Set up survey triggers
Define when to send feedback requests based on customer actions, purchase completion, support ticket resolution, or specific timeframes to capture sentiment at optimal moments.
03
Configure survey types
Select appropriate survey methodologies including Net Promoter Score, Customer Satisfaction, or Customer Effort Score surveys, customizing questions to match your feedback collection goals and standards.
04
Send feedback requests
Distribute surveys to customers via email or SMS based on trigger conditions, personalizing messages with customer names and relevant details to increase response rates.
05
Collect and categorize responses
Gather customer feedback as it arrives, organizing responses by score, sentiment, customer segment, and survey type for comprehensive analysis and reporting purposes.
06
Route feedback to teams
Send negative feedback alerts to support teams, positive testimonials to marketing, and feature requests to product managers, ensuring insights reach stakeholders who can act.
07
Update customer records
Sync satisfaction scores and feedback to your CRM, enriching customer profiles with sentiment data that informs sales strategies, support priorities, and relationship management approaches.
08
Generate insights and reports
Aggregate feedback data to calculate NPS scores, track satisfaction trends over time, and identify patterns that inform strategic decisions about customer experience improvements.
Configure
Connect Delighted to CodeWords with your API key to sync survey responses and feedback data across systems.
Build
Post-purchase satisfaction tracking
Send CSAT surveys after order delivery and sync scores to customer profiles. Alert customer success teams to negative feedback for immediate follow-up and resolution.
community
“You can’t do this anywhere else.”
My entire team created accounts because they immediately see it replacing people and workflows.
Dan
Founder @ Stocktree / Founders Factory
The most straightforward workflow builder compared to alternatives.
Brad
CTO @ GeoGen.io & CloudBlast.io
I would give you hugs right now. It's beautiful.
Simphiwe
Impact Advisory Consultant
I built an Outlook + Notion automation for a client in just two clicks. It took two hours with Twin, which lacked OAuth integration.
Henri
Freelance AI Automation Consultant
ChatGPT can describe things but can't execute tasks or access tools. That's the key differentiator.
Abdalla
Civil Engineer
Success metric: full migration from n8n to CodeWords.
Amelia
Co-founder & CEO @ Ivy
We want CodeWords as our main platform for automations.
Ilya
Head of AI @ PIABO
Using CodeWords felt like discovering a new power — I was building things that were otherwise impossible.
Moises
Co-founder & Student
It's sooo much easier than n8n. It's for people who don't have time to fiddle around.
Abby
Operations Manager
I built in CodeWords in 25 minutes what originally took a day in n8n.
Ben
Finance Manager
I've fallen in love a bit. It's incredibly powerful.
Mark
Founder @ SEEKR
Codewords feels like “magic” - it gives a glimpse into a very magical world of software.
Sai
Engineer
You're the first product that has taken the strain off me having to code and configure. There's nothing that comes close.
Todd
Founder
Using CodeWords felt like discovering a new power - I was building things that were otherwise impossible.
Moises
Co-founder & Student
Using CodeWords felt like discovering a new power - I was building things that were otherwise impossible.
Julien
Founder
I’m addicted to CodeWords.
Urav
Founder
CodeWords is magical. It just worked.
Daniel
Founder
My entire team created accounts because they immediately see it replacing people and workflows.
Dan
Founder @ Stocktree / Founders Factory
The most straightforward workflow builder compared to alternatives.
Brad
CTO @ GeoGen.io & CloudBlast.io
I would give you hugs right now. It's beautiful.
Simphiwe
Impact Advisory Consultant
I built an Outlook + Notion automation for a client in just two clicks. It took two hours with Twin, which lacked OAuth integration.
Henri
Freelance AI Automation Consultant
ChatGPT can describe things but can't execute tasks or access tools. That's the key differentiator.
Abdalla
Civil Engineer
Success metric: full migration from n8n to CodeWords.
Amelia
Co-founder & CEO @ Ivy
We want CodeWords as our main platform for automations.
Ilya
Head of AI @ PIABO
Using CodeWords felt like discovering a new power — I was building things that were otherwise impossible.
Moises
Co-founder & Student
It's sooo much easier than n8n. It's for people who don't have time to fiddle around.
Abby
Operations Manager
I built in CodeWords in 25 minutes what originally took a day in n8n.
Ben
Finance Manager
I've fallen in love a bit. It's incredibly powerful.
Mark
Founder @ SEEKR
Codewords feels like “magic” - it gives a glimpse into a very magical world of software.
Sai
Engineer
You're the first product that has taken the strain off me having to code and configure. There's nothing that comes close.
Todd
Founder
Using CodeWords felt like discovering a new power - I was building things that were otherwise impossible.
Moises
Co-founder & Student
Using CodeWords felt like discovering a new power - I was building things that were otherwise impossible.
Julien
Founder
I’m addicted to CodeWords.
Urav
Founder
CodeWords is magical. It just worked.
Daniel
Founder
My entire team created accounts because they immediately see it replacing people and workflows.
Dan
Founder @ Stocktree / Founders Factory
The most straightforward workflow builder compared to alternatives.
Brad
CTO @ GeoGen.io & CloudBlast.io
I would give you hugs right now. It's beautiful.
Simphiwe
Impact Advisory Consultant
I built an Outlook + Notion automation for a client in just two clicks. It took two hours with Twin, which lacked OAuth integration.
Henri
Freelance AI Automation Consultant
ChatGPT can describe things but can't execute tasks or access tools. That's the key differentiator.
Abdalla
Civil Engineer
Success metric: full migration from n8n to CodeWords.
Amelia
Co-founder & CEO @ Ivy
We want CodeWords as our main platform for automations.
Ilya
Head of AI @ PIABO
Using CodeWords felt like discovering a new power — I was building things that were otherwise impossible.
Moises
Co-founder & Student
It's sooo much easier than n8n. It's for people who don't have time to fiddle around.
Abby
Operations Manager
I built in CodeWords in 25 minutes what originally took a day in n8n.
Ben
Finance Manager
I've fallen in love a bit. It's incredibly powerful.
Mark
Founder @ SEEKR
Codewords feels like “magic” - it gives a glimpse into a very magical world of software.
Sai
Engineer
You're the first product that has taken the strain off me having to code and configure. There's nothing that comes close.
Todd
Founder
Using CodeWords felt like discovering a new power - I was building things that were otherwise impossible.
Moises
Co-founder & Student
Using CodeWords felt like discovering a new power - I was building things that were otherwise impossible.
Julien
Founder
I’m addicted to CodeWords.
Urav
Founder
CodeWords is magical. It just worked.
Daniel
Founder
Your stack,
connected.
Works with the tools your team already uses every day.
What survey types does Delighted support?
Delighted offers Net Promoter Score (NPS), Customer Satisfaction (CSAT), Customer Effort Score (CES), and custom surveys to measure different aspects of customer experience.
How can I segment survey recipients?
You can segment customers based on any criteria in your workflow, sending targeted surveys to specific customer groups, purchase types, or interaction categories.
Can I customize survey appearance?
Yes, Delighted allows you to customize survey branding, colors, and messaging to match your company identity while maintaining a professional feedback experience.
How quickly can I act on negative feedback?
With automated workflows, negative feedback can trigger instant alerts to your team, enabling immediate response to dissatisfied customers and preventing churn.
Does Delighted prevent survey fatigue?
Delighted includes throttling features to control survey frequency, ensuring customers aren't over-surveyed while still capturing feedback at important touchpoints.