
Overviews
How it works?
Start workflows from bot conversations
Initiate automated processes when users interact with your Botstar chatbot, enabling seamless integration between conversational experiences and your backend business systems.
Capture lead information from chats
Extract contact details and qualification data from chatbot conversations and push them directly into your CRM or marketing automation platform for immediate follow-up.
Send chat transcripts to team members
Deliver conversation summaries to relevant team members through email or messaging apps, keeping everyone informed about customer interactions and pending action items.
Create tasks from chatbot requests
Generate project management tasks or service tickets based on customer requests captured during chatbot conversations, ensuring nothing falls through the cracks.
Update bot responses with live data
Pull real-time information from connected apps to personalize chatbot responses, such as account balances, order statuses, or appointment availability.
Track bot engagement in analytics
Send chatbot interaction metrics and user engagement data to your analytics platform, measuring conversation effectiveness and identifying optimization opportunities.
Segment users based on chat behavior
Analyze chatbot conversation patterns to categorize users into segments, then trigger targeted marketing campaigns or personalized follow-up sequences.
Sync conversation history to databases
Store complete chatbot conversation records in your database or data warehouse, creating a centralized repository for customer interaction history and analysis.

Configure
Build
E-commerce customer service automation
Build a workflow that captures product inquiries through Botstar, checks inventory levels in your e-commerce platform, provides real-time availability information, creates support tickets for complex issues, and tracks all interactions in your customer database.
“You can’t do this anywhere else.”



















































Your stack,
connected.

