
Overviews
How it works?
Link your Bart account
Establish a connection between CodeWords and Bart by entering your API authentication credentials, enabling access to your conversational workflows and feedback collection tools.
Define conversation triggers
Set up specific events or customer actions that will initiate Bart conversations, such as purchase completions, support ticket resolutions, or milestone achievements.
Configure conversation flows
Design the structure and questions for your automated conversations, including branching logic based on customer responses and personalized follow-up questions.
Personalize conversation content
Inject customer-specific data into your Bart conversations, such as names, purchase history, or account details, to create more relevant and engaging interactions.
Set response handling rules
Define how customer responses should be processed, categorized, and routed to appropriate team members or systems based on content and sentiment analysis.
Sync feedback data
Automatically transfer collected feedback and conversation data from Bart to your CRM, analytics platforms, or data warehouses for comprehensive customer insights.
Create follow-up actions
Build workflows that trigger specific actions based on conversation outcomes, such as sending thank-you emails, creating support tickets, or updating customer records.
Analyze engagement metrics
Monitor conversation completion rates, response patterns, and feedback trends through integrated reporting that helps you optimize your engagement strategies.

Configure
Build
Post-purchase feedback automation
Create workflows that reach out to customers after purchases to collect product feedback, gauge satisfaction, and identify potential issues before they become problems.
“You can’t do this anywhere else.”



















































Your stack,
connected.

