
Overviews
How it works?
Manage reservations
Your AI agent processes booking requests through Apaleo, checking availability, creating reservations, and sending confirmation details to guests while updating room inventory across all connected channels.
Handle guest communications
The agent sends pre-arrival information, check-in instructions, and post-stay surveys through Apaleo's messaging system, personalizing communications based on guest preferences and reservation details.
Process billing and payments
Your AI agent generates invoices, processes payments, and manages guest folios through Apaleo, handling charges for rooms, services, and amenities while ensuring accurate financial records.
Update room availability
The agent synchronizes room inventory between Apaleo and distribution channels, managing availability calendars and preventing overbookings across direct bookings and online travel agencies.
Track guest preferences
Your AI agent records and retrieves guest preferences in Apaleo, noting room preferences, special requests, and service history to enable personalized experiences for returning visitors.
Manage housekeeping tasks
The agent creates and assigns housekeeping tasks in Apaleo based on check-outs, turnovers, and maintenance needs, optimizing room preparation schedules and tracking cleaning completion.
Generate operational reports
Your AI agent compiles occupancy statistics, revenue data, and operational metrics from Apaleo, producing management reports that highlight performance trends and business opportunities.
Handle cancellations and modifications
The agent processes reservation changes through Apaleo, applying cancellation policies, calculating refunds, and updating availability while communicating changes to affected guests.

Configure
Build
Guest communication automation
Build an AI agent that sends personalized pre-arrival emails through Apaleo three days before check-in, provides digital check-in links, and follows up with post-stay review requests, improving guest experience scores.
“You can’t do this anywhere else.”



















































Your stack,
connected.

