2chat is a multi-channel messaging platform that enables businesses to manage customer conversations across WhatsApp, Telegram, and other messaging apps. It provides a unified inbox for teams to handle customer communications efficiently.
Connect 2chat to CodeWords to automate customer messaging workflows and streamline multi-channel communication management.
Connect your messaging channels. Link 2chat to CodeWords and configure which messaging platforms you want to monitor, including WhatsApp Business, Telegram, and other supported channels for centralized conversation management.
Set up conversation triggers. Define specific events that should activate your workflows, such as new incoming messages, customer replies, unread conversations, or messages containing specific keywords or tags.
Route messages intelligently. Create rules to direct conversations to the right team members based on content, channel, customer history, or time of day to ensure proper handling of every inquiry.
Automate response workflows. Build sequences that send acknowledgment messages, provide instant answers to common questions, or trigger follow-up actions when customers reach out through any connected messaging platform.
Sync with your CRM. Update customer records in your CRM system when new conversations begin, add conversation notes, or create support tickets based on message content and context automatically.
Track conversation metrics. Monitor response times, conversation volume, and agent performance by sending 2chat analytics data to your reporting tools or databases for comprehensive customer service insights.
Manage contact information. Create or update contact records in 2chat when new customers are added to your system, ensuring your messaging platform maintains accurate and current customer information.
Schedule message campaigns. Set up time-based workflows that send promotional messages, reminders, or updates to customer segments through their preferred messaging channels at optimal times.
Streamline your support operations by connecting 2chat with your helpdesk software. When customers send messages through WhatsApp or Telegram, CodeWords can create support tickets, categorize inquiries, and route them to the appropriate support agents based on keywords or customer priority levels.
Transform messaging conversations into sales opportunities by integrating 2chat with your CRM and marketing tools. When prospects initiate conversations, CodeWords can capture their information, qualify leads based on their responses, and add them to appropriate nurture campaigns while notifying your sales team.
Keep customers informed about their purchases by connecting 2chat with your e-commerce platform. CodeWords can send order confirmations, shipping updates, and delivery notifications through customers' preferred messaging apps, improving satisfaction and reducing support inquiries.
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