Automate
WhatsApp management with CodeWords
Overviews
How it works?
Trigger your automation
An event occurs in your connected app — a customer places an order, a payment is received, an appointment is booked, or a lead fills out a form.
CodeWords processes the information
The integration captures the relevant details from your trigger event, such as customer name, order number, appointment time, or payment amount.
WhatsApp message is sent automatically
A personalized WhatsApp notification goes out to your customer or team group instantly, with all the important information included.
Chatbot handles responses (optional)
If you've built a chatbot, it can respond to customer questions, collect information, or guide users through processes without any manual intervention.
Group activity is monitored
For team automation, your dedicated group bot tracks messages, reactions, polls, and participant activity to keep everyone coordinated.
Data syncs back to your system
Customer responses, bot interactions, and group activity data flow back to your other connected apps, keeping your records up to date.
Send Calendar Reminders Automatically
Connect your scheduling system to WhatsApp and automatically remind customers about their upcoming appointments, reducing no-shows and keeping everyone on track.
Coordinate Team Projects Seamlessly
Keep your team in sync by automatically sending project updates, task notifications, and important alerts to your WhatsApp groups as things happen in your project management tools.
Configure
Build with Gmail
Automated customer notifications
Send order confirmations, shipping updates, payment receipts, and appointment reminders directly to customers via WhatsApp. Each message includes personalized details pulled from your business systems, so customers receive timely updates without you lifting a finger.
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accelerate.
Yes, CodeWords supports two distinct approaches. You can set up personal messaging to send individual notifications to customers for things like order confirmations and appointment reminders. Separately, you can deploy a dedicated group bot to automate team communications, monitor group activity, and coordinate with your staff in WhatsApp group chats.
Your chatbot can respond to customer messages based on keywords or patterns, answer common questions, collect information through conversational flows, help customers track orders or book appointments, and route complex inquiries to human team members. You design the conversation paths, and the bot handles interactions seamlessly.
When you set up a dedicated group bot with CodeWords, it tracks everything happening in your WhatsApp group — messages sent, reactions added, poll responses, and participant activity. This data can trigger other automations or sync to your business systems, giving you visibility into team coordination without manual tracking.
Absolutely. CodeWords pulls data from your connected apps and inserts it into your WhatsApp messages. Include customer names, order numbers, appointment times, payment amounts, tracking links, or any other information from your systems. Each message is customized for the recipient without extra work from you.
You can use either a personal WhatsApp account or WhatsApp Business with CodeWords. For most customer-facing automations like order confirmations and support chatbots, WhatsApp Business provides additional features and credibility. For team group automation, either account type works depending on your setup preferences.