
Overviews
How it works?
Capture incoming messages
Trigger workflows when new messages arrive in your Teltel channels, enabling automated responses, ticket creation, or routing to appropriate team members based on message content or sender.
Send team notifications
Dispatch messages to specific Teltel channels or team members when important events occur in connected applications, ensuring timely awareness of critical business developments and customer needs.
Log conversation history
Archive Teltel conversations to your CRM, database, or documentation system, creating searchable records of customer interactions and team communications for compliance and reference purposes.
Automate call logging
Record details of incoming and outgoing calls in connected systems, tracking call duration, participants, and outcomes to maintain comprehensive communication records without manual data entry.
Route messages by priority
Analyze incoming Teltel messages and route urgent communications to on-call team members while directing routine inquiries to standard queues, optimizing response efficiency across your organization.
Sync contact information
Keep Teltel contacts synchronized with your CRM or customer database, ensuring team members have access to current customer information during every interaction for personalized service.
Schedule message delivery
Create workflows that send Teltel messages at specific times or based on customer time zones, ensuring communications reach recipients at optimal moments for engagement and response.
Monitor team availability
Track team member status in Teltel and trigger notifications or reassignments when availability changes, maintaining service levels and ensuring customer inquiries receive prompt attention.

Configure
Build
Customer inquiry routing system
Build workflows that analyze incoming Teltel messages, categorize them by topic or urgency, and route each inquiry to the team member with relevant expertise, reducing response times and improving resolution rates.
“You can’t do this anywhere else.”



















































Your stack,
connected.

