Automate
Telegram messaging and bot workflows with CodeWords
Overviews
How it works?
Send notifications to Telegram chats and channels
Push updates to any Telegram chat or channel the moment something happens in your business. When a customer places an order, a support ticket needs attention, or a system alert fires, your team gets notified instantly without anyone having to check multiple platforms.
Share files and media with your team
Send photos, videos, documents, and audio files directly to Telegram conversations. Weekly reports, customer uploads, invoice PDFs, and product images reach the right people without email chains or cloud storage links.
Build bots that respond to customer messages
Set up bots that answer common questions, process requests, and guide customers through steps. When someone sends a command or question to your bot, it responds with the right information or triggers the appropriate workflow in the background.
Create and organize group conversations
Spin up new Telegram groups for projects, departments, or customer segments. Add the right members and manage permissions so everyone has access to the conversations they need without manual group administration.
Pin and edit important messages
Keep critical information at the top of chats by pinning messages, and update messages when details change. Your team always sees current information about deadlines, procedures, or announcements without scrolling through history.
Get chat and member information
Pull details about your Telegram groups, channels, and members to understand who's in the conversation and manage access. Use this information to personalize communications or sync your Telegram community with other systems.
Take action when new messages arrive
Trigger workflows the moment someone sends a message to your Telegram bot or group. Log customer requests to your CRM, create support tickets, process orders, or kick off approval processes based on incoming Telegram conversations.
Send order confirmations and alerts
Reach customers on their preferred messaging platform with order confirmations, shipping updates, and appointment reminders. Messages land in Telegram where customers already spend time, increasing open rates compared to email.
Configure
Build with Gmail
Customer support bot
Build a Telegram bot that answers frequently asked questions, creates support tickets from customer messages, and routes urgent issues to your team. Customers get instant responses while your support team focuses on complex problems that need a human touch.
“You can’t do this anywhere else.”
Prompt, build,
accelerate.
Yes, you can send messages to any Telegram conversation type. Send notifications to private one-on-one chats with customers, post updates to group conversations with your team, or broadcast announcements to channels with unlimited subscribers.
You can send photos, videos, documents, audio files, stickers, and even location pins through your Telegram integration. Share invoices, reports, product images, voice notes, or any file your business needs to distribute to customers or team members.
Set up a workflow that triggers when new messages arrive in your Telegram bot. You can check what the customer wrote and send back appropriate responses, create records in other systems, or route complex questions to your support team — all without writing code.
Yes, you can edit message content after sending it and pin important messages to the top of chats. This is perfect for keeping announcements, procedures, or critical information visible while updating details as they change without sending multiple messages.
When someone sends a message to your bot, CodeWords can trigger any workflow you've set up. You might log the message to your CRM, create a support ticket, send an automated response, or notify your team — whatever makes sense for your business process.