
Overviews
How it works?
Send messages to channels and threads
Post formatted messages to any channel or reply to specific threads. Your AI agent can share updates, send notifications, or respond to team discussions with rich text formatting and file attachments.
Monitor workspace events in real-time
Receive instant notifications when messages are posted, reactions are added, or your bot is mentioned. Native event registration captures workspace activity and triggers your automated workflows immediately.
Manage channels and workspace structure
Create new channels, update channel topics, and organize your workspace programmatically. List available channels, archive old conversations, and maintain a clean communication structure across your team.
Handle direct messages and private conversations
Discover and interact with DM channels automatically. Your workflows can send private notifications, respond to individual team members, and manage one-on-one communication seamlessly.
Upload and share files with your team
Attach documents, images, and media files to messages across channels and threads. Share workflow outputs, reports, and resources directly within your Slack conversations for easy team access.
Track and respond to reactions
Monitor emoji reactions on messages to gauge team sentiment or trigger approval workflows. Build systems where specific reactions initiate follow-up actions or escalations based on team feedback.
Update and edit existing messages
Modify previously sent messages to reflect status changes or corrections. Keep your team informed with real-time updates to pinned announcements, status messages, or progress reports.
Manage pins and important content
Pin critical messages to channel tops for easy reference or unpin outdated information. Curate the most relevant content for your team and ensure important announcements remain visible.

Configure
Build
Customer support ticket routing
Trigger workflows when customers message specific channels, automatically create support tickets in your CRM, and route conversations to the right team members. Send status updates back to Slack as tickets progress through resolution stages.
“You can’t do this anywhere else.”
















































Your stack,
connected.

