
Overviews
How it works?
Create deliveries from orders
When new orders arrive through your e-commerce platform or POS system, the integration creates delivery tasks in Shipday with customer addresses, contact information, and special delivery instructions.
Assign deliveries to drivers
As delivery requests enter Shipday, the system analyzes driver availability and location, assigns orders to the most efficient driver, and sends notifications with pickup and delivery details.
Send tracking updates
Throughout the delivery process, the integration sends real-time status updates to customers via SMS or email, including estimated arrival times and driver location information.
Update order status
When deliveries are marked complete in Shipday, the integration updates order status in your e-commerce platform, triggers payment processing, and sends delivery confirmation messages to customers.
Collect delivery proof
After successful deliveries, the system retrieves photos and signatures from Shipday, stores them in your document management system, and attaches them to customer order records.
Optimize delivery routes
Based on multiple pending deliveries, the integration groups orders by location, calculates optimal routes for drivers, and schedules pickups to minimize travel time and fuel costs.
Handle delivery exceptions
When delivery issues occur, the system notifies customer service teams, creates support tickets, updates customers about delays, and reschedules deliveries according to business policies.
Track driver performance
The integration monitors delivery times, customer ratings, and completion rates, then compiles performance metrics and sends summary reports to management for operational improvement insights.

Configure
Build
Automated delivery dispatch system
Build a workflow that receives orders from your restaurant or retail platform, creates delivery tasks in Shipday, assigns them to available drivers based on location and capacity, and sends customers tracking links with real-time updates.
“You can’t do this anywhere else.”



















































Your stack,
connected.

