New Relic Integration & Automation for CodeWords
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Overviews
How it works?
Create incidents from performance alerts
When New Relic detects performance degradation or service outages, CodeWords can create tickets in your incident management system with relevant metrics and context. This ensures operations teams have complete information to begin troubleshooting without manually gathering data from monitoring dashboards.
Notify teams through multiple channels
Route New Relic alerts to the appropriate teams via email, chat platforms, or SMS based on severity and service ownership. CodeWords can ensure critical alerts reach on-call engineers immediately while routing lower-priority notifications to team channels for visibility.
Query application performance data
Execute NRQL queries to retrieve metrics, traces, or logs from New Relic for analysis or reporting. CodeWords can compile performance data across multiple applications and distribute insights to stakeholders through dashboards or scheduled reports.
Coordinate auto-scaling based on performance metrics
Monitor application load through New Relic and trigger infrastructure scaling operations when thresholds are exceeded. CodeWords can coordinate with cloud platforms to adjust capacity proactively, preventing performance issues before they impact users.
Track deployment impact on application health
After deployments complete, CodeWords can monitor New Relic metrics to detect performance regressions or error rate increases. If issues are detected, automated rollback procedures can be initiated to maintain service reliability.
Manage alert policies and conditions programmatically
Update New Relic alert policies based on deployment schedules, maintenance windows, or business events. CodeWords can temporarily suppress alerts during planned maintenance or adjust thresholds based on expected traffic patterns.
Correlate metrics with business events
Link New Relic performance data with business activities like marketing campaigns, product launches, or seasonal events. CodeWords can enrich monitoring data with business context to help teams understand the relationship between technical performance and business outcomes.
Generate performance reports for stakeholders
Compile service level indicators and performance metrics from New Relic into executive-friendly reports. CodeWords can schedule regular reporting and highlight trends that require management attention or investment decisions.
Configure
Build
Intelligent incident response automation
Build an incident management workflow that uses New Relic alerts to create tickets, assemble response teams, and coordinate troubleshooting activities. CodeWords can analyze alert patterns to identify related incidents, prevent alert fatigue through intelligent grouping, and track resolution progress across multiple systems. This creates a streamlined incident response process that reduces downtime and improves service reliability.
Performance-driven infrastructure optimization
Create a workflow that continuously monitors New Relic performance metrics and adjusts infrastructure capacity to match demand. CodeWords can scale cloud resources up during peak usage periods and down during quiet times while tracking cost savings. This balances application performance with infrastructure costs automatically.
Proactive customer experience monitoring
Design a customer experience workflow that monitors New Relic Browser and Synthetics data to detect user-facing issues before they're reported. CodeWords can identify degraded experiences across geographic regions or device types, notify product teams, and create improvement tasks. This shifts teams from reactive firefighting to proactive experience optimization.
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