# Telegram Integration - Automate Bot Messaging | CodeWords

Automate Telegram bot operations, group messaging, and interactive commands with workflows that respond to user interactions in real-time.

## Overview

### Send messages to chats and groups

Post messages to individual users, groups, or channels through your bot. Your workflows can send text updates, notifications, and automated responses with formatting options including bold, italic, links, and custom keyboards for interactive experiences.

### Manage groups and participants

Create new groups, manage member permissions, and moderate group content through your bot. Build workflows that add or remove members, update group settings, pin important messages, or restrict posting based on automated moderation rules.

### Create polls and gather feedback

Send interactive polls to collect opinions, vote on decisions, or gather community preferences. Build workflows that create polls based on external triggers, monitor voting progress, and compile results for analysis or decision-making processes.

### Send media and files

Share images, videos, documents, audio files, and stickers through your bot. Build workflows that deliver rich media content, send generated reports, or share workflow outputs directly to users and groups with captions and formatting.

### Handle bot commands

Respond to slash commands like /start, /help, or custom commands that trigger specific workflows. Build interactive bot experiences where users issue commands to get information, perform actions, or navigate through multi-step processes with guided responses.

### Process inline queries

Handle inline mode interactions where users mention your bot in any chat to search content or trigger actions. Build workflows that return inline results with previews, links, and actions that users can share in conversations.

### Monitor incoming messages

Receive instant notifications when users message your bot in private chats or groups. Build workflows that analyze message content, extract intent, and provide intelligent automated responses based on user requests and conversation context.

### Handle callback queries from buttons

Process button clicks from inline keyboards attached to messages. Build interactive workflows where users make selections, navigate menus, or complete multi-step forms through button interactions that trigger different workflow paths.

## Use cases

### Customer support bot

Receive customer messages through your bot, analyze requests with AI to determine intent and urgency, then route complex issues to support agents while auto-resolving common questions. Send status updates, share help articles, and create support tickets in your CRM with conversation context.

### Alert notification system

Monitor business metrics or system health from various tools, send formatted alerts to designated Telegram groups when thresholds are exceeded, and provide inline buttons for quick acknowledgment or escalation. Track alert response times and compile incident summaries for team review.

### Interactive poll campaign

Schedule polls to groups or channels at optimal times, collect responses as they arrive, analyze voting patterns to identify trends, and send result summaries with visualizations. Use poll data to drive content decisions, product features, or community engagement strategies.

## FAQ

### How do I create a Telegram bot for CodeWords?

Message @BotFather on Telegram to create a new bot and receive an API token. Enter this token in CodeWords to connect your bot, enabling workflows to send messages, handle commands, and manage interactions through your bot account.

### Can my bot work in both private chats and groups?

Yes, Telegram bots function in private chats, groups, and channels with appropriate permissions. Configure workflows to handle different chat types differently or use the same logic across all conversation contexts based on your automation needs.

### What commands can my bot handle?

Your bot can respond to any custom commands you define, plus standard commands like /start and /help. Register command lists with BotFather for autocomplete suggestions, then build workflows that execute specific actions when users issue commands.

### How do inline keyboards work?

Inline keyboards attach buttons to messages that users can click to trigger callback queries. Build workflows that send messages with button options, then handle callback events when clicked to update messages, send new content, or execute actions based on selections.

### Can I send messages to users who haven't started my bot?

No, Telegram requires users to initiate contact by sending /start or messaging your bot first. Once users start your bot, you can send them messages proactively. For group messages, add your bot to groups where you need messaging capabilities.

CodeWords integration directory: https://www.codewords.ai/integrations